I was very pleased with the buying process of my 2021 Jeep Renegade. I had been looking to trade in my 2016 Renegade and had been searching the web for the right car and price and found them at Berlin City in Berlin NH. I called about the car and was called back promptly by Jeff. He was great to work with and we set up an appt time. He was courteous upon arrival and was able to find a good trade in price and find a price and finance rate that worked for me. I was able to sign all the ...
Berlin city is the place to buy a new vehicle in the north east. I'm 5 hours away from their Ram dealership and Tom Gallant and Berlin city are the best there is. They are there for me long after the sale and have the best customer service around. They go above and beyond what any local dealers would ever do and their prices are always the best I can find. Give them a shot, you wont be disappointed
Excellent service and accommodations! Staff was pretty friendly and easy to talk to with a lot of knowledge about the truck I was purchasing, had a great experience!
Excellent experience. Jeff did everything great to make sure I got to take my vehicle home right away. Would recommend Jeff and the dealership to anyone who is looking for a new or used car.
Excellent experience. Hassle free online sale. Accurate and clean delivery of vehicle. Appreciate the transparency. Nice new ram. Likely to recommend this facility to friends.
Excellent responsiveness, pricing, delivery and general helpfulness. Would definitely buy again. Found the car I wanted online, contacted the dealership, immediate reply, quick painless negotiations and car was delivered exactly as promised/advertised.
Berlin city was very easy to deal with fast and friendly staff jake drouin was awesome . Very helpful in helping me purchase my new Chevy traxs love the car thank you jake and the staff for making this a easy purchase
Berlin City was a very easy dealership to work with. They have me exactly what I wanted for my trade in and made sure I got the best deal on a new vehicle. John was an excellent salesman who worked within my timeframe and got me in and out.
Adam the salesperson was knowledgeable and courteous. Was able to do much of the sale over the phone and text. Vehicle was ready as promised. Extended warranty treatment completed in timely manner.
Everyone was very nice and helpful! Almost everything was done over the phone the day before, when I got to the dealership I test drove the car and then signed the paperwork! Pretty quick and easy process!
Jeff got me a great deal from a far with my hectic schedule and had the vehicle delivered! Couldn’t be happier with the experience!
Great deal, and was happy to be able to shop locally! Thanks Berlin city Chrysler Jason and Dennis! You guys rock and so the deal!
Had A paint glaze put on my Jeep. Randy was awesome about making sure I received this service. Marlena was her awesome self, very nice.
Exceptional customer service from start to finish! Sales representative was very helpful and very knowledgeable about the products. Multiple test drives. Finance department was helpful and smooth. Follow up with service was excellent!
Zach worked extremely hard for me on this deal! I would recommend Zach & Berlin City to friends & family! I am Really enjoying my Dodge Durango!
Wanted to know my tranny fluid level because had just had it changed and there is nno dipstick for my soul so i called berlin city in gorham and they said bring it right in,as soon as i got there a tech took my car in and in 20 minutes the task was done! Thank you so much! The service manager was awesome! I will be bringing my car there for any future problems.
You replaced my engine under warrenty "5.7 Hemi" was quick and you did a good job, but nobody will tell me what the warranty is? the job was done in march 2020 and the drive train warranty was up march 30. i can understand the drive train warranty is up but there must be a warranty on just the engine i would like a phone call since i've left about 5 message's and no one is calling me back.
Fantastic service the salesman worked really hard to get me the deal I needed great guy thank you Steve.the service was really fast and to the point no nonsense
Couldn't find a better sales team. I've bought two vehicles from Berlin City and do all my routine maintenance through their shop as well. Love the free car wash with any service 10/10
I was satisfied with the service I received from Berlin City. I had a State Inspection, oil change, tire rotation and a wash...all for under 40 bucks and completed in less than two hours; another happy customer.
Excellent Service.Thank you Al Demers. Berlin City Dodge always goes above and beyond to take care of me and my family. Thank you for your excellence in customer service.
Just in for free state inspection Friendly service advisor Stickers put on my license plate Jeep washed and done in timely manner Pleasant waiting area
I worked with Scott Gregory and Claude Ladd. I was in a hard situation where my car was broken down and was a difficult trade to make. They were great to work with and helped me figure out my trade. Scott wasn’t pushy and truley wanted to help me figure out what was best for me and not just get me to buy a car. He helped me pick out the best car for my situation and I love it. Thank you so much!!
Great place for sales and service. Excellent staff I showed up for an inspection sticker. Was in and out in a half hour. They truly are Easy
Just like the logo says, easy! I'll be buying all my vehicles like this from now on and recommending them to anyone that asks.
Tom Gallant at Berlin City made our purchase very easy , Called up at 4pm , the new truck arrived by 4pm the next day , a 4 hour drive
The buildings are clean and comfortable. The huge parking lots are well kept and managed so someone can find what they are looking for easily. The salesman was very accommodating. He even cleaned the snow off of my new vehicle so that I could try it and spent quite a long time showing me all of the extra things and how to use everything. My vehicle was immaculate by the time I drove off at the end of the day.
Went above and beyond to get my truck fixed when I was on vacation and I needed it to hunt and plow my business. Four wheel drive broke and they got the parts. Thank you.
Always helpful and friendly. Maintenance and sales personnel are very approachable. I just completed the purchase of my 6th vehicle, from Berlin City. I find this dealership easy to purchase from and follow up service is always topnotch.
I used to only buy used cars because the experience of buying a new car was so painful. Berlin City advertises "Easy" and they couldn't be more right! From my initial inquiry to delivery of the vehicle every member of the staff was professional, courteous and most importantly honest. I would buy another vehicle from Berlin City and would recommend them to others as well.
The experience was exceptional,they made every step so easy,provided all the information I needed,customer service was fantastic,paper work was fast,they gave me the best price and delivered my jeep on time,thank you for being exceptional in your services.
This dealership has an excellent service team that is responsive and knowledgable about there product.The job was done quickly and correct.Just proves service doesn't stop after the sale.
Had an amazing experience shopping with George Cowley and his team. Had no intention of buying a new vehicle at all or any vehicle right now. George was so knowledgeable and truly cared that we get exactly what we needed. He even changed the order a day later on a plow I ordered to accommodate the heavier workload I'd be taking. The entire team works together in a supportive, no pressure atmosphere. George is so thoughtful that he sent me pictures as my truck was getting each part finished, as he knew I was so excited. You don't ...
Highly Recommend! Worked with George Cowley and his team. They found me two brand new vehicles when I wasn't even looking for one used, yet. He took the time to get to know my husband and me and even made recommendations after placing orders, which he changed with no issue. Went out of his way to make us happy all the way around. He even guided me through repairs for my daughter's Toyota (which was NOT bought there!) The team was positive and caring and NO PRESSURE. Can not say enough about this dealership. They take care of ...
We had a great car-buying experience through Berlin City Honda. We worked with Dave Clifford and, even though the dealership is a few hours from our home, found that he was the easiest to work with and also offered us the best price. We especially appreciated his quick responses to our emails and inquiries as well as his laid-back approach to an often times uncomfortable (at best!) experience. Thanks, Dave!
I have been looking for a car for quite some time. I have been at several dealership, Chevy, Fords, Subaru, Toyota, and this dealership was the best! I Would recommend this place and David Clifford.
I purchased a 2018 Honda Civic EXL & was particular about the style, color and features. Dave worked so hard at finding the car I wanted & was always communicating with me & updating me in every way possible. I never once had to go to the dealership which was even more convenient. I was able to do everything over the phone and through email. I couldn’t have asked for a better outcome especially during a stressful time. I will be returning to Berlin City for my next vehicle & I will recommend them to everyone. They work hard at ...
I was looking for a good deal on an F-150 and Berlin City made that happen! I am loving the new F-150 that I've been wanting to get for quite some time! Thanks to Dave Clifford for helping me through the process! He was great to work with!
I bought a jeep wrangler sport and I love it! This was my first time buying a brand new vehicle, and I will be a returning customer for my next vehicle. I was treated with courtesy and they had the exact vehicle I was looking for. Tom Doyon took great care of me and I couldn't be happier.
We shopped around with three different dealers to purchase our new Toyota Sienna. Our experience with Berlin City was unique in that it was efficient and professional in addition to being the best value. We had the van delivered to Vermont and never set foot in the dealership! So easy! Tom was very responsive and lined everything up hassle free.
Bought a Toyota RAV4, best price around and excellent service from Tom. Got just what I needed in a timely manor. No catches, no hassle, no complaints.
In the last few months we have purchased two fj cruisers. After Our second purchase we learned thatwe were getting only one key and basically told to deal with it. Dealership would rather lose future business than take care of the customer. Our sales rep tried to take care of it but with no succesd
Love my new Toyota Rav4 Hybrid. Very smart looking and a great ride with many safety features. Got just what I wanted and Tom was so easy to work with to get the vehicle exchange completed. Linda Gray
I drove from Maine to simply test drive a 2015 Ford Escape. The car was amazing, everything I wanted in a car and the service I received from Tom Doyon and Justin Stacy was exceptional. They were very helpful, were ready to explain anything I needed clarification on and didn't oversell the car. I would absolutely recommend Berlin City Auto Group to any of my friends and family.
We arrived only to look at Toyotas. Tom was easy to work with, heard what we wanted, and was able to work out a deal that we felt comfortable with. A Toyota. Toyota not listed below for vehicle brand purchased or considered. Had to select other option, not my choice.
I like many others do not enjoy the car purchasing experience, but I will say Tom Doyon at Berlin City made our experience amazing. He was always more than accommodating with our requests and very friendly/helpful. I would highly recommend seeing Tom at Berlin City for your next vehicle. I was able to get into my dream truck and was made to feel valued during the experience.
Berlin city is where I'll be purchasing all my future vehicles! Excellent customer service, Tom Doyon took great care of every need I had. I would highly recommend someone else to purchase from this dealership and him as well! I purchased a 2017 Toyota RAV4 and am highly impressed. Thank you guys so much!
We bought a highlander to replace the Subaru that was not as good as we hoped so we looked on line and called Tom Doyon and he took care of everything. The Best part was we never went over, the trade in was done over the phone; a fair price and my car was delivered to my office at lunch, it was such a great experience that we decided the replace our Colorado with a new Tundra amazing service and Tom personally delivered our new truck to our home! Best experience ever!
I chose to use Berlin city auto group for a repair on my 2014 Chrysler town and country because the local dealer that I purchased a vehicle from could not get me in for a week and the previous transmission repair which failed seem to be more of a hassle for them to complete and the customer service was subpar at my local dealer not only on the previous repair but the purchase of my vehicle Berlin city auto group will have my business for now on their service was better than expected and honest I would especially like to thank ...
Thomas Doyon was great to work with. He made the whole purchasing process quick and easy. We didn't even have to leave our house! Would definitely recommend him!
We just bought our 4th car from Berlin City, Tom Doyon made the experience quick and easy for us to drive away in a great SUV for our family!
I have never purchased a vehicle feeling 100% satisfied until now. Tom Doyan should give seminars on how to satisfy customers and make sales! All of my questions and concerns were addressed with such courtesy, competence, and honesty that I felt that I was more important than the sale. Tom made sure that the vehicle that I purchased was the one that met my needs and WANTS. I have already recommended both Tom and this dealership to my friends and family!
I had a fantastic experience with this dealership and working with Tom Doyon. He was easy to work with, efficient, and within 48 hours, had a car delivered to my home. I would do business with the dealership again, and highly recommend Tom to others.
Working with Berlin city and Adam Devoid has changed the car buying experience for me. I have some faith now that there are businesses that do that right thing and actually do care if their customers return. I can tell you (although it may not be often) I will be buying any future car through this dealer and salesman. I have already referred Berlin city to many people I know. I do love my Rogue and I appreciate you taking care of me as your customer. I will do my best to send business your way as I think you ...
After looking at Toyota online, I was contacted by Tom Doyon. Never having made such a purchase online, I was pretty nervous. Tom made the experience easy. Four day later, I have a new car that I love. There was no pressure, and he explained things very clearly. What a nice car-buying experience!
I was pleasantly surprised with my experience at Berlin city considering i have lived inthearea most of my life and usually steared away from them. I live in Bangor and there are ton of dealerships there but I found what I wanted here in Gorham. Tom was one of the least pushy salesmen I have come into contact with. Something was wrong with my title which almost drove the price of my trade in down but they fixed it so I could go home with my car today. As a young lady I was treated fairly and taken seriously throughout ...
Tom Doyon was a very good salesman he made the experience EASY. No pressure. He helped us find a vehicle that fit our needs. It was one of best car purchasing experiences we've ever had. GO TOM! Mark was also extremely helpful with the financing. We would come back to Berlin City again., Dean & Priscella Walker P.S. Clicked below the make as KIA as there was no place to bring up Toyota.
I knew what I wanted and tried at a local dealer, without any luck. I was very pleased with everyone at Berlin City. Great people to deal with. A lot was done online. Would buy here again and would recommend to anyone. It was easy.
From Canada on vacation in NH when got some problem with the car. Would not start. Got a boost and made it to the dealer. Found out the battery was due to be changed and was completely dead. Of course I did not have an appointment but they took me in anyway and saved my vacation. Excellent service from a very helpful staff. Thanks again.
Knew what I wanted and that it was in stock. Made an online inquiry. Received a decent offer in response. Had a negative experience at a local dealership. Decided to travel the distance from southern NH to the north country. Met with a refreshing attitude up there. No pressure, no hard sell, no bunk. Tom Doyon was a gentleman and we concluded the deal for my brand new Tacoma quickly and easily. Thank you Tom.
I've been to many car dealerships over the years and Tom Doyon was a pleasure to work with. It was a hassle free and efficient experience, including the paperwork. Both Tom and Jamie Hoglund were straight to the point and not pushy, which I appreciated. I would definetly do business with them again!
I found a vehicle I wanted and it was in Vermont at Berlin city. Tom Doyon got it brought to the Gorham location in a day. He wasn't pushy and explained the features on the car throughly. The car was priced better than other dealers I looked at. Love the car. Would buy from them again.
Great job very easy to deal with...they work very hard to get the deal done ...thanks Mike for coming to terms on my new 2016 Chevy midnight edition crew cab ...love it ..
Love this car , and the ease of leasing with Berlin City . They delivered to our home, and did not have to spend all day at the dealer to complete our lease. Only about 1 hour . Love these Guys. Had a minor problem with my the lease I turned in, but they fixed this problem . Will do this again
called berlin city ford for inspection . they made prompt appointment. servicepeople were kind and helpful. visit was not too long which is good. wife brought the car and was very pleased
My wife and I decided to sell our 2012 Civic to our son, as he needed a car. We were very happy with it and decided to get another one. We live in VT and went to the local Honda dealership and got a car priced. Next, I decided to see what the invoice cost was, so registered on a popular website that provides that information. No big deal- just provided email address and zip code. A day later, I got an email from Adam at Berlin City asking if he could help me with a new Civic. I thought "...
Brody Robinson Was absolutely, by far, The Best sales associate I have ever dealt with. He has the "people skills" that most veterans in sales DO NOT have. He was polite, informative, likable, well groomed, answered all of my questions, and most of all NOT PUSHY !!!! Like some of the Dealers down here in the Northeastern CT. / South Central MA. Area. Saying things like " What would it take for you to leave here TODAY in this vehicle?" I knew what I was looking for, Brody gave me my "options" and let ME, the customer, ...
My wife and I had a very pleasant buying experience. Tom, our salesman was not high pressure and made the transaction easy. I would highly recommend Berlin City dealership. The service department is also one of the most customer oriented I have ever dealt with. High marks on all counts!
This is our 4th car that we had purchased at this dealership and so far so good. I would recommend this place in a heartbeat. Great customer service.
I have known Berlin City Auto Group in Gorham, NH for more than twenty years. My dealing with Tom E. Doyon has been a pleasure. There was no pressure on me to purchase a vehicle. I was given estimates on several models of Honda and ended up purchasing the car of my original choice. The financial department was very knowledgeable and friendly. I would not hesitate recommending Berlin City to my family members and friends. A positive purchasing experience all around. Bob Barnes, Champlain, NY
We have bought our 4th and 5th car from this dealership and our sales guy is Andy Moser...We messaged him what we were looking for and by that evening we had the delivery of our Buick Lacrosse in our driveway.... The net day my daughter contacted him as well and they all went above and beyond to get her into a brand new Chevy Cruz...and again had it delivered to her the next day...We have been impressed each and every time by not only Andy but the whole staff at this dealership...We honestly wont go anywhere ...
We just purchased a new 2016 Kia Optima EX from Berlin City and it was the easiest car buying process we have ever had. Most everything was done through email making our trip to the dealership short and sweet! All we had to do is sign paperwork and have an inspection sticker put on the car. Thank you! We will definitely recommend!
I had a situation in which I needed to buy a used car in a few hours. My son lives in New Hampshire and we drove in from New Jersey and only had Saturday afternoon to help him buy a used car. He didn't plan on needing one so soon and as a result didn't know what he wanted. Drove into the Berlin City Auto Group and felt immediately at ease with everyone we came in contact with. We were helped by Adam Fontaine who was not only patient and helpful but also very knowledgeable about the inventory ...
We had been looking to get a bigger family vehicle. Tom made the process very speedy and painless! He was able to answer my question about several vehicles to help me find the best one for our family. We love our new family vehicle and couldn't be happier!
This is the second car we have purchased from Berlin City. We found Tom to be very helpful and he was able to get us the car we wanted. We would recommend this dealership to anyone.
I highly recommend Berlin City for purchasing a new car. We test drove our new Accord on Saturday and it was delivered to us the following Thursday.
I'd highly reccomend this dealership to anyone, they are very reliable and willing to work with anyone! Best customer service around by far. Thanks again for all the help in finding the right car for me.
Want to lower my truck payment. Tom Doyon got me an unbelievable deal. Got me exactly what I wanted for my trade. Got me in 2016 Nissan Frontier for 375 a month!!! Pleasure doing business with Berlin city and Tom!
Over a three day period we were able to select a new Chevy truck and have it delivered to my home. No hassle straight forward deal. Thank you David and Bobby. I purchased a chevy silverado 2500. Under make select you cant select GM or Chevy.
Couldn't have had a more pleasant experience!!! The car we originally were buying was sold and out salesman was quick and very curtious with finding us another vehicle that matched exactly what we wanted!! Couldn't be happier with our explorer!!!!
This is the second pre owned truck we have purchased from Berlin City. It is a no hassle, down to earth dealership and we would recommend Cassandra Wright any day. We are very happy with our Ford F350. We will be back for the next one when the time comes.
Paul Maurais and Randy Stewart were outstanding! This is not my first experience in dealing with Berlin City Nissan, nor will it be the last. I would recommend that Berlin City/Nissan be a pilot program in training other dealerships on how to make trading hassle-free and convenient. All of my experiences with this dealership have been stress free, which is not the norm when attempting to trade vehicles. Their priority is customer service and your satisfaction. Kudos to the Nissan Berlin City dealership!
This was the second Pilot that I bought from Berlin City. Tom Doyon was fantastic with both purchases and is a pleasure to work with! Not only did they deliver my vehicle to me 2.5 hours away, but it was absolutely free! I will definitely be calling them when it comes time for an upgrade. Fantastic experience all around, very happy!
This was my second experience purchasing a new vehicle from Berlin City and it couldn't have been more pleasant. Tom was very kind and efficient throughout the entire process and would look at different options from every angle to make it work best for me. It was Brody's first day training and he was also very patient and personable. They both created a very comfortable atmosphere and I left feeling very humbled. I would absolutely recommend Berlin City NH to my family and closest friends. Cheers!
Randy, Tom and Jill were great to deal with regarding the recent purchase of our brand new Dodge! They were patient, easy going and were willing to go the extra mile! Would recommend to anyone looking to buy!
Our sales person was Tom Doyon. He was very patient as we picked out our Honda CRV and very helpful as he explained all of the features on our new car. We had lots of questions and we received full explanations and answers. My wife and I never felt any kind or sort of high pressure to buy a car here and now and to have to meet a Manager for further sales pressure. It did not happen like that as it always used to years ago when we hated going to a dealership to be pressured. Our kudos and ...
This place is unbelievable!!!! When they say "EASY" they aren't kidding, they left me speechless, it was at a loss for words. I Love My New Tundra and I am a Berlin City Customer for Life!!!!
Leave Us A Review