Berlin City COVID-19 Updates

Berlin city covid practices

COVID-19 Preparedness Update July 31st, 2020


At Berlin City Honda we are continuing to take a number of actions to control the spread of COVID-19 in accordance with the expert guidance of the CDC and local public health authorities. Below is an at-a-glance overview of what we’re doing and will continue to do to keep everyone safe.

  • Mandatory Face masks
    • Face masks are required to be worn by all staff and customers. Masks will be provided to customers at the dealership if they do not have one.
  • Social Distancing
    • We have removed and arranged furniture and added signage throughout the dealership to allow for proper 6-foot social distancing.
    • We have installed plexiglass shields for all high traffic customer contact areas.
    • We have created outdoor, open-air seating and waiting areas for customers.
  • Enhanced cleaning and Sanitization measures 
    • We regularly disinfect high touch surfaces and sanitize vehicles between test drives and before returning to customers after service.
    • Complimentary hand sanitizer, mask and glove stations are accesible throughout the dealership.
    • We have installed ActivePure®air filtration systems into high traffic areas. ActivePure uses Nasa Certified technology to reduce airborne and surface contaminants.
  • Pro-Active Health Screening: 
    • All employees have their temperatures taken when they arrive at the dealership.
    • Employees who are not feeling well or have a fever are required to remain home for the allotted time recommended by the CDC.
    • Any employee that has traveled outside of the state must quarantine for a pre-determined amount of time before returning to work.
    • We have conducted company-wide COVID-19 testing for employees and will continue to do so on an as-needed basis.
  • Providing our Customers Options: 
    • With our next day door-to-door vehicle delivery program you can buy your car from the comfort of home without ever having to come to the dealership.
    • We continue to offer pick-up and delivery for service.
    • We’ve implemented self-check-in and contactless drop-off options for service customers.
    • We’ve implemented online payments for service and parts customers so they can pay online without having to come inside the dealership.

Our New & Improved Delivery Options

Update: April 20th, 2020

You may have seen our previous message regarding the delivery options we provide, but we want you to know that we are continuously working to better meet your needs. Our new and improved options include:

Contactless Drop-Off At Our Service Center

As we are aware of those who still need their vehicle to commute to and from work, our service center is remaining open for any automotive maintenance you may need. You can get your car serviced, while still maintaining your safety through social distancing.

At-Home Services for Select Recalls

Our technicians can complete some recalls at your home or office. This varies by vehicle and recall type, so please contact the store to find out if your vehicle qualifies.

Newly-Expanded Radius for Pick-Up & Delivery
As we are working to better serve our community, we now offer service pick-up and delivery. Our door-to-door delivery program allows you to get your vehicle serviced without ever having to leave your home. The pick-up & delivery is complimentary for customer within a 10-mile radius of the dealership. If your home or office is outside 10 miles:

Here For You And There For You

Update: March 26th, 2020


Attention Valuable Customers

For your and our employee’s safety, the State of Maine and Vermont have issued a temporary shutdown of our showrooms. Service and parts remain open. However, our showroom is still open in New Hampshire, but we are available to transact online as well.

We can still transact online if you are in need of a vehicle immediately. You can inquire through our website and we can work the entire process online. This includes evaluation of trade-in, secure credit applications to obtain financing and presentation of all figures for the transaction.

We will be open for normal hours for our service and parts departments. You can schedule your appointment online or simply call us- we do offer pick-up and delivery!

Updated Hours: Berlin City Honda of Portland: Monday – Saturday Sales 9am to 6pm | Monday – Friday Service 8am to 5pm, Saturday 8am – 2pm

Berlin City Nissan of Portland: Monday – Saturday Sales 9am – 7pm | Monday – Friday Service 8am – 3pm, Saturday 8am – 2pm

Berlin City Toyota of Portland: Monday – Saturday Sales 9am – 6pm | Monday – Saturday Service 8am to 3pm

Berlin City Lexus of Portland: Monday – Saturday Sales 9am – 6pm. Monday – Friday Parts and Service 8am – 3pm, Saturday Closed

Berlin City Kia of Vermont: Monday – Saturday Sales 9am – 6pm | Monday – Friday Service 8am, Saturday 8am – 2pm

Berlin City Ford Lincoln NH, Berlin City CDJR NH, Berlin City Honda, Nissan NH, Kia NH, Toyota NH Monday – Saturday Sales 9am-5pm. Monday – Friday Service 7am-4pm, Saturday Service 8am-4pm

Berlin City Chevy / GM NHL: Sales Monday – Saturday 8am-5pm | Monday – Friday Parts and Service 7am-5pm, Saturday 8am-2pm

We thank you for your patience as we navigate through these new protocols. Please stay safe and we hope to see you again soon.

Covid-19 Financial Relief

Update: March 24, 2020


Content included just for reference please contact financial institution for up to date information.


Ally Financial



Ally Financial


Current Relief Options:

Defer term loan payments due in April, May, June and July. Deferred payments will be added to the end of the loan term (or balloon payment). Scheduled loan payments will resume in August. Ally will offer existing customers a 120-day deferral to help our mutual customers in these difficult times. Finance charges will accrue during this period and no late fees will be charged. This unmatched action, combined with the 90-day deferral for new customers we announced on Monday, demonstrates our agility and ability to adapt as needed to work through the impacts of COVID-19           


Chase Financial:



Chase Financial

Auto Loans: 1-800-336-6675

Auto Leases: 1-800-227-5151

Current Relief Options: • Customer service and lease end call center teams continue to provide full service for our customers. • We are offering a 90-day payment extension period for loans and leases no matter the stage of delinquency and waiving existing late and non-sufficient funds fees. • We are also offering extension on leases for up to six months for customers who are near the end of their term. • Lease returns continue to be picked up and transported off retailer lots, where local governments allow. Please remember to utilize your re-marketing portal to ground vehicles as they are returned.          


Fifth Third Bank



Fifth Third Bank



Key Bank



Key Bank


Current Relief Options:

For impacted customers who have a vehicle financed with KeyBank, we are offering extensions and payment deferrals. Contact Customer Service for details.


TD Financial



TD Financial


Current Relief Options:

  • Suspend collections on deficit reserves for the next 90 days
  • Suspend repurchase requests for the next 90 days
  • Extend the EFT rejection time for held contracts with outstanding stipulations for 5 days to 10, for the next 90 days



Nissan Financial



Nissan Financial


Current Relief Options:

  • Customer Service will offer payment extensions allowing retail and lease customers to defer their payment(s) based on each customer’s current situation. Please note that wait times for an agent can be longer than expected due to the high volume of calls. 



Toyota Financial Services



Toyota Financial Services

(800) 874-8822

Current Relief Options:

Customers impacted by COVID-19 can contact our Customer Service Center (CSC) for assistance. We’re offering extensions and payment deferrals for customers in good standing.
In addition, we’ll waive late charges associated with any payments that were either extended or paid late, as a result of COVID-19.



Honda Financial Services



Honda Financial Services

Current Relief Options:

  • Payment extensions and deferrals, as well as late fee waivers are available.



Kia Motors Finance



Kia Motors Finance

Current Relief Options:

  • Eligible customers can ask for a 30-day payment extension up to 3 times for a total of 90 days.



GM Financial



GM Financial

Message us by logging into MyAccount or text INFO to 53721.

Current Relief Options:

  • We’re waiving late fees on payments due March 1 through April 30, if you can pay within 30 days of the original due date. You do not need to contact us. If you are not able to make that payment before your next payment is due, we will be here to discuss options with you.



Lexus Financial



Lexus Financial

(800) 874-7050   


Ford Financial


Update: March 20th, 2020

Here at Berlin City Honda, we are committed to the health of our employees, customers and suppliers. We are doing all we can at our dealership as well as expanding our business model to accommodate sales directly to you.

This includes

  • Enhanced sanitation of our dealerships and vehicles
  • Remote test drives to your door
  • Remote trade evaluations
  • New and used vehicle delivery within 24 hours
  • Pick-up returns

We are grateful to be part of such a vibrant community. Ready to serve you now more than ever.

Valued Customers,

On behalf of everyone here at Berlin City Auto Group I’d like to thank you for your business and ensure you that our number one priority has been and will always be taking care of our customers and employees.

We have been closely monitoring the evolving situation regarding coronavirus (COVID-19). Our core focus at this time is caring for the health and well-being of our customers and employees. In addition, we are doing our part to play an active role in helping to contain the spread of this virus in our local communities.

In response to this developing health concern we have increased cleaning and sanitizing procedures within the sales and service departments.  We have instructed all employees to comply with CDC Guidelines for illness prevention by washing their hands, limiting person-to-person contact and staying home if they or a family member show symptoms of this illness.

We want to assure you that we are committed to doing our part to minimize the impact of this virus.  Some of the additional precautionary measures we are taking to protect our customers and team members include:

Staff education – we are providing our team with extra guidance on how to protect themselves and those they come in contact with to minimize the spread of germs.  Our team has been empowered to promptly report any symptoms of illness or potential exposure.  Our team has been instructed not to report to work if they are sick or believe they have been exposed.

Vehicle handling – every vehicle, whether it is one of our vehicles for sale or a customer vehicle will be wiped down with sanitizing solutions on all key touch areas – door handles, dashboard controls, center consoles, etc. before and after either a staff member or customer interacts with a vehicle.  Our technician staff are using protective gloves while servicing and operating all vehicles.

Vehicle test drives – we understand that a vehicle test drive is an important part of the car buying experience. During this heightened alert time, we are offering customers the option to test drive a vehicle unaccompanied if you have any concerns about person to person contact.

Our entire team of automotive professionals takes great pride in the quality, experience and value we offer our customers.  While we are currently maintaining regular operations, our dealerships are prepared to modify the ways we service your automotive needs.  As always, we offer off-site delivery for new and used vehicle sales and in some cases, we are able to accommodate for service pick-up and delivery. Please visit our website or contact your local dealership for details.

We will continue to monitor this rapidly evolving situation and make adjustments to our safety protocol as needed to ensure we are complying with CDC guidelines and putting the health and safety of our customers and employees first.

Thank you for your trust in us to do what is necessary to keep you safe and make your experiences with our dealerships as easy and enjoyable.


Yegor Malinovskii

Regional President

Berlin City Auto Group